Refund policy
Return & Refund Policy
Effective Date: July 17, 2026
Last Updated: July 17, 2026
At Mauveine, we are committed to providing high-quality products while prioritizing the health, safety, and privacy of our customers. Because our products are intimate wellness items, we are unable to accept returns or exchanges on opened, used, or unwanted products for hygiene and safety reasons.
Please read the policy below before making your purchase.
Returns
Due to the intimate nature of the products included in the Mauveine Blooming Kit, all sales are final.
We do not accept returns or exchanges for:
- Opened or used products
- Products returned due to a change of mind
- Products that were ordered incorrectly by the customer
- Products that have been damaged through misuse or failure to follow the manufacturer’s instructions
- Products returned without prior authorization from Mauveine
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product and any damage
- Photographs of the shipping packaging, if applicable
After reviewing your request, Mauveine may, at its sole discretion:
- Send a replacement product;
- Issue store credit; or
- Provide a refund to your original payment method.
We reserve the right to request additional information before making a determination.
Missing or Lost Packages
Once your order has been shipped, delivery is handled by the shipping carrier.
If your package appears to be delayed or lost, we recommend first contacting the shipping carrier using your tracking information.
If your package cannot be located, please contact us and we will work with you to determine the most appropriate resolution.
Mauveine is not responsible for delays or losses caused by shipping carriers, incorrect shipping addresses provided by the customer, customs processing, weather events, or other circumstances beyond our reasonable control.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible. While we will do our best to update your order before it ships, we cannot guarantee that changes can be made once an order has been processed.
Orders returned due to an incorrect address provided by the customer may require additional shipping charges before they can be reshipped.
Cancellations
Because we begin processing orders quickly, we cannot guarantee that an order can be canceled or modified after it has been placed.
If you need to request a cancellation or make a change to your order, please contact us as soon as possible. If your order has not yet entered processing, we will do our best to accommodate your request.
Contact Us
If you have any questions about this Return & Refund Policy or need assistance with your order, please contact us at:
Email: hello@mauveinewellness.com
We strive to respond to all inquiries within 2–3 business days.